Return & Exchange
At Utility Kilt, we value our customers and strive to provide a fair and transparent return and exchange process.
30-Day Return & Exchange Policy (Manufacturer Fault Only)
We offer a 100% return or exchange within 30 days of delivery only in cases where there is a manufacturer’s fault related to sizing, color, or craftsmanship.
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It is the customer’s responsibility to provide accurate sizing at the time of order. If incorrect sizing is submitted by the customer, no refund or exchange will be issued.
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Any return or exchange must be requested within 30 days of receiving the product.
Custom-Made Items – Non-Refundable & Non-Exchangeable
All kilts, jackets, accessories, and musical instruments are custom-made to order, which means they are non-refundable and non-exchangeable, except in the following cases:
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The item was not made according to the specifications provided by the customer at the time of ordering.
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There is clear evidence of manufacturing damage or error.
In these cases, we will offer a full refund or replacement, depending on the customer’s preference.
Shipping Damage – Courier Liability
If an item is damaged during shipping, the courier company is responsible, not us.
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We package all items with care and assist in opening a damage claim with the courier (e.g., FedEx).
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However, the customer is required to file a damage report directly with the courier, as per their policy.
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Refunds for courier-related damage will only be provided by the courier, not by us, and only if the claim is approved.
Custom Tartan Kilts
Kilts made with custom tartan fabric are non-refundable, as the fabric is specially produced for your order. However:
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If there is a sizing issue or the kilt arrives damaged, we will send a replacement.
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Worn or damaged kilts (due to use or improper handling) are not eligible for refund.
How to Request a Return or Exchange
To request a return or exchange, you must:
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Email us at support@theutilitykilt.com
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Include:
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Your order number
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Your full name
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A clear explanation of the issue
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A short video showing the issue
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Without this information, a refund or exchange cannot be processed.
Return Shipping Instructions
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Buyers must return items within 30 days of receiving the order.
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Items must be returned in original, undamaged condition. We are not responsible for refunds if the returned item is damaged or worn.
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For exchanges, we must receive the original item first before sending out a replacement.
If the item is eligible for a refund:
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Refunds will be processed within 7–10 business days after the item is received and evaluated.
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We will refund both the cost of the item and the original shipping cost.
Return Shipping Address
To return an item, please include the following information in the package:
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Your order number
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Reason for return
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Description of the issue (if the item is faulty)
UK & European Customers |
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The Utility Kilt53 Lynwood Road |