Return & Exchange

At Utility Kilt, we value our customers and strive to provide a fair and transparent return and exchange process.

30-Day Return & Exchange Policy (Manufacturer Fault Only)

We offer a 100% return or exchange within 30 days of delivery only in cases where there is a manufacturer’s fault related to sizing, color, or craftsmanship.

  • It is the customer’s responsibility to provide accurate sizing at the time of order. If incorrect sizing is submitted by the customer, no refund or exchange will be issued.

  • Any return or exchange must be requested within 30 days of receiving the product.

Custom-Made Items – Non-Refundable & Non-Exchangeable

All kilts, jackets, accessories, and musical instruments are custom-made to order, which means they are non-refundable and non-exchangeable, except in the following cases:

  • The item was not made according to the specifications provided by the customer at the time of ordering.

  • There is clear evidence of manufacturing damage or error.

In these cases, we will offer a full refund or replacement, depending on the customer’s preference.

Shipping Damage – Courier Liability

If an item is damaged during shipping, the courier company is responsible, not us.

  • We package all items with care and assist in opening a damage claim with the courier (e.g., FedEx).

  • However, the customer is required to file a damage report directly with the courier, as per their policy.

  • Refunds for courier-related damage will only be provided by the courier, not by us, and only if the claim is approved.

Custom Tartan Kilts

Kilts made with custom tartan fabric are non-refundable, as the fabric is specially produced for your order. However:

  • If there is a sizing issue or the kilt arrives damaged, we will send a replacement.

  • Worn or damaged kilts (due to use or improper handling) are not eligible for refund.

How to Request a Return or Exchange

To request a return or exchange, you must:

  1. Email us at support@theutilitykilt.com

  2. Include:

    • Your order number

    • Your full name

    • A clear explanation of the issue

    • A short video showing the issue

Without this information, a refund or exchange cannot be processed.

Return Shipping Instructions

  • Buyers must return items within 30 days of receiving the order.

  • Items must be returned in original, undamaged condition. We are not responsible for refunds if the returned item is damaged or worn.

  • For exchanges, we must receive the original item first before sending out a replacement.

If the item is eligible for a refund:

  • Refunds will be processed within 7–10 business days after the item is received and evaluated.

  • We will refund both the cost of the item and the original shipping cost.


Return Shipping Address

To return an item, please include the following information in the package:

  • Your order number

  • Reason for return

  • Description of the issue (if the item is faulty)

 

 

UK & European Customers

 

The Utility Kilt

53 Lynwood Road 
Blackburn, Lancashire, BB2 6HP
United Kingdom
Phone: +44 1613991718,  +44 7877080776